Reference

What We Hold and Why

Everything we hold about your account - sign-up details, wallet references from bKash, Nagad or Rocket, the handset you log in from - is listed here in plain terms. Access to oktkapp depends on where you live and what your local law allows.

Account detailsWallet referencesLogin historyCookie choicesDeletion requests

See the Lobby Read FAQ

HOW WE HANDLE DATA

Account Security, Cookies and Retention

Four habits keep your data tight, and none of them need a call to us. Your login is protected by a code sent to your registered number, so a saved password alone cannot open the lobby. Cookies stay minimal - a session cookie, a language preference, and nothing that trails you across other sites. When you stop using the account, the transaction trail stays only as long as record-keeping rules require and the rest goes. A copy, a correction or a closure is yours to request any time.

Login codes and device checks Your account opens with a one-time code sent to the number you registered. Change that number and the next login needs the new one, which stops a stolen handset becoming a stolen account.

What our cookies do We set a session cookie to keep you signed in and a language cookie so the lobby loads the way you picked it. No advertising tracker sits on the cashier pages.

How long records stay Deposit and withdrawal records tied to bKash, Nagad or Rocket remain on file while financial record-keeping requires them. The rest of your profile is removed once the account is closed.

Requesting a change Ask for a copy of your data, a correction to your name or number, or full closure. We confirm identity through your registered number first, then tell you which parts are actioned.

Where This Policy Applies

oktkapp Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Privacy rules are not the same in every country, so treat this page as our operating position, not a substitute for legal advice. Where the law in your country gives you a stronger right than what we describe here, that local law wins, and where it

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forbids something we describe, we switch that part off for your region. Access to oktkapp depends on your local law and eligible regions. When you open an account we record the basics: your mobile number, the name you give us, your login history and the wallet
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you choose. If you pay with bKash, Nagad or Rocket we keep the transaction reference and the amount, so a disputed deposit can be traced back through the wallet's own statement. We never ask for your wallet PIN, and anyone who does is not acting for
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us. Device details matter too. We log the handset model, the app build and the network you came in on, because that is how we spot a login from a phone you have never used and send a code before anything moves. Cookies do a smaller
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job: they keep your session open while you browse on mobile data in Dhaka, and they remember your language choice. Ask for a copy of what we hold and we will say what we can share and what has to stay on file. You can request
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a correction, or ask us to close the account and delete what is not required, and we will tell you which parts we can act on and which we cannot.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACHING ACCOUNT HELP

Where to Ask About Your Data

Requests move faster when they come from inside your account, so start there. Open oktkapp on your phone, head to the help area in your profile and describe the record you are chasing - the bKash, Nagad or Rocket transaction ID is usually enough for us to pull it. Locked out? Use the email address on our contact page and include the mobile number your account is registered to. We answer the address or number already on file, never a new one supplied in the message itself.

Team online

In-account help chat

Log in, open the help area in your profile and describe the record you need. Chat messages carry your account ID automatically, so you never have to paste it.

Email for locked-out accounts

If an OTP will not arrive, write from the address on file and give the mobile number linked to your wallet. We confirm who you are before discussing anything tied to the account.

Payment reference follow-up

Chasing a bKash, Nagad or Rocket payment that never landed? Send the transaction ID and the amount. We match it against the wallet statement before touching any record.

Questions About Your Account Data

These are the things we actually get asked about this policy: what we hold, who can see it, and how you get it corrected or removed. If your case is not covered below, the help area inside your account reaches the same team that handles these requests.

Your mobile number, the name you enter, your login history and the payment reference from whichever wallet you use. We do not collect your bKash, Nagad or Rocket PIN at any stage.

No. You key the PIN inside the bKash, Nagad or Rocket app on your own phone. What reaches us is the transaction ID and the amount, stored so a disputed deposit can be traced.

Ask from the help area in your account. We confirm identity with a code to your registered number, then share what we hold. Some payment records must stay on file for a set period.

Profile details go when you close the account. Transaction records linked to bKash, Nagad or Rocket stay longer because financial records have to be kept, and we remove them once that period ends.

Sign out when you finish. Our session cookie lives in the browser, so leaving the lobby open keeps it reachable on that handset. Changing your payout number always needs a fresh code.

Message us from inside your account, or use the contact address if you are locked out. We verify through your registered number, close the account and remove what we are not required to keep.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoOktkapp Glossary InfoCricket Stats Hub

What We Hold and Why

Account Security, Cookies and Retention

Where to Ask About Your Data

In-account help chat

Email for locked-out accounts

Payment reference follow-up

Questions About Your Account Data

01 What data does oktkapp collect when I open an account?

02 Can you see my bKash or Nagad PIN?

03 How do I get a copy of the data you hold on me?

04 How long do you keep my account details?

05 What should I do on a shared phone?

06 Who do I contact to have my data deleted?

Privacy Policy

Related pages

Related pages