Reference

How Our Legal Terms Apply to Your Account

Access to oktkapp depends on your local law and the eligible regions we serve — read these terms carefully before opening or using your account.

Jurisdiction-dependent accessbKash, Nagad, Rocket coveredAccount eligibility rulesBangladesh-region framingContact paths stated clearly
oktkapp How Our Legal Terms Apply to Your Account
HOW WE HANDLE DATA

Data, Cookies, Security and Your Account Rights

Your account data is held securely and used only for the purposes stated in our privacy policy — verifying your identity, processing transactions through bKash, Nagad or Rocket, and maintaining accurate records. We do not sell or share your personal information with unrelated third parties. Cookies on oktkapp are used for session management and basic analytics; you can manage cookie preferences through your browser settings at any time.

Data Retention

We retain account and transaction records for as long as required by applicable law and our internal compliance obligations. You may request a summary of held data via email.

Account Security

Your account is protected by OTP verification at login. If you suspect unauthorised access, contact support immediately so we can freeze the account and investigate.

Requesting Changes

To update your registered details — including the mobile number linked to your bKash or Nagad wallet — submit a verified request through live chat or email support.

Cookie Control

Functional cookies keep your session active. Analytics cookies are non-identifying. Blocking them may affect how certain lobby features load on your device.

LEGAL CONTACT PATHS

Reach Us on Legal or Account Questions

If any part of our legal terms is unclear, or if you need to raise a formal query about your account rights, our support team can point you to the right process. We handle legal and account queries through the channels below — response times vary depending on query type and volume, but we aim to acknowledge every submission.

Team online

Email Support

Send formal legal queries or account-rights requests to our support email. Include your registered account details so we can locate your record without delay.

Live Chat

For quicker clarification on what a specific clause means for your account, live chat connects you to an agent who can direct your query to the right team.

Account Help Centre

The help centre holds the current version of our terms alongside account-management steps — useful if you want to review your rights before contacting support.

Common Questions About Our Legal Terms

These are the questions we see most often around account eligibility, data rights and what happens when terms change. If your question is not here, reach out through live chat or email.

Access depends on your local law and the eligible regions we serve. It is your responsibility to check whether using the platform is lawful where you are before opening an account.

Yes. Send a data-access request to our support email with your account details. We will identify what records are held and provide a summary within a reasonable timeframe.

Transaction records from your bKash, Nagad or Rocket wallet form part of the evidence we review. Keeping your wallet statements helps resolve disputes faster on your side.

Material changes are communicated to your registered contact. Continuing to use the platform after receiving that notice means you accept the updated terms.

Your account is personal and non-transferable. Operating it on behalf of someone else, or sharing your login credentials, breaches our terms and may result in suspension.

Contact support via live chat or email. We will process the closure and let you withdraw any remaining balance through your linked wallet before the account is deactivated.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.